March Owners Message

I suspect everyone is excited to see the snow melt away, to feel the warmth of few 65 degree blue sky days and to watch as NASCAR fires up for the 2014 season. Happily these are all precursors to the coming of the spring season. The winter "break"...

By Kevin Connelly

Service as an Everyday Way of Life

Service that results from ones life is an expression of that person's nature. In other words the delivery of service is not something that can be taught in a school or mastered by reading a book. In fact, I'm convinced one's commitment to servin...

By Robert Powers

Convey Expectations

How do you convey your expectations to team members or clients? Recently I came across a letter from the St. Louis Cardinals manager Mike Matheny on my Facebook page. It was posted by a coach who termed the letter that Matheny wrote as "brilliant...

By Marty Grunder

The Importance of Being Prepared

What kept you motivated this winter? The record temperature lows we saw this year greatly affected people nationwide, and may have even cancelled some of your business travel and meetings. As you know, the weather has an enormous effect on the w...

By Aaron Hobbs

Customer Survey

Tell us what you think! We'd love to get your feedback. We are collecting data in an effort to discover ways to better serve you and your business. Please invest a few minutes to answer just 7 questions about our services and customer business co...

By Kevin Connelly